Service Strategy Exercise Essay

December 15, 2022

Service Strategy Exercise Essay

Order Number	01467237157
Type of Project	ESSAY
Writer Level	PHD VERIFIED
Format	APA
Academic Sources	10
Page Count	3-12 PAGES

Instructions/Descriptions

Service Strategy Exercise Essay

Identify an organization where service is lacking, or that has experienced a recent decline in service. (For example, you went out to dinner and had poor service at the restaurant, or you spent time flying and experienced poor customer service on your trip)

Name of Organization	Service Issue

Research the mission statement of the company and write it below.

Answer each of the following sections in 250 to 350 words.

[Order Now]

Define one current service that you can enhance or is not meeting your company’s desired objectives based on the goals outlined in the mission statement. How is the company not meeting the service expectations of the customer? (For example, courteous, satisfaction guaranteed, the customer is always right, etc.)

Develop an optimum service process flow for the company. What needs to change from the current status in order to make the process better for the customer? (for example, a long drive through line results in a server outside taking orders to expedite the process)

[Order Now]

Explain how the service strategy that you developed earlier will be measured in order to determine whether it is successful or not. Evaluate items such as complaints/recognitions, loyalty factor, and social media reviews.

Service Strategy Exercise Essay

RUBRIC

Excellent Quality

95-100%

Introduction

45-41 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Literature Support

91-84 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Methodology

58-53 points

With titles for each slide as well as bulleted sections to group relevant information as required, the content is well-organized. Excellent use of typeface, color, images, effects, and so on to improve readability and presenting content. The minimum length criterion of 10 slides/pages is reached.

Average Score

50-85%

40-38 points

More depth/information is required for the context and importance, otherwise the study detail will be unclear. There is no search history information supplied.

83-76 points

There is a review of important theoretical literature, however there is limited integration of research into problem-related ideas. The review is just partly focused and arranged. There is research that both supports and opposes. A summary of the material given is provided. The conclusion may or may not include a biblical integration.

52-49 points

The content is somewhat ordered, but there is no discernible organization. The use of typeface, color, graphics, effects, and so on may sometimes distract from the presenting substance. It is possible that the length criteria will not be reached.

Poor Quality

0-45%

37-1 points

The context and/or importance are lacking. There is no search history information supplied.

75-1 points

There has been an examination of relevant theoretical literature, but still no research concerning problem-related concepts has been synthesized. The review is just somewhat focused and organized. The provided overview of content does not include any supporting or opposing research. The conclusion has no scriptural references.

48-1 points

There is no logical or apparent organizational structure. There is no discernible logical sequence. The use of typeface, color, graphics, effects, and so on often detracts from the presenting substance. It is possible that the length criteria will not be reached.