Provision of IT Services Project Management

December 8, 2022

Provision of IT Services Project Management

Order Number	636738393092
Type of Project	ESSAY
Writer Level	PHD VERIFIED
Format	APA
Academic Sources	10
Page Count	3-12 PAGES

Instructions/Descriptions

Provision of IT Services Project Management

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IT Project This project simulates the Analysis and Planning needed to provide IT services for a new building. The student must submit a Project Schedule based on the Project Requirements and details below.

Using Excel, create a project schedule to assist in completing the project. The project schedule will need the following columns: WBS; Task #; Task Action; Duration; Predecessor; and Resources.

Background: The Chief Operations Officer (COO) notified IT that a new office building has been constructed, wired and is ready for occupancy. All telecommunication cables are in place. Offices, labs and administrative areas have wall ports that will provide access to the network once the network servers are installed. Wireless routers are installed throughout the building to provide wireless access once the network servers are installed.

Project Specifications:

Purchase, setup, deploy and test network servers that will be managed in the new building’s IT area.

o Setup includes loading and testing network software at corporate IT before deployment.

o Test network servers in the new building after deployment.

o NOTE: Network servers must be installed and operational before other devices can be tested for internet and wireless connectivity.

Purchase, setup, deploy and test Desktop PCs and Laptops in offices, labs and administrative areas.

o Setup includes loading and testing corporate software at corporate IT before deployment.

o Test all systems and ensure they can access the network once deployed.

o Test all wireless systems and ensure they can access the wireless routers.

Purchase, deploy and test wireless Projectors.

o Test all Projectors to ensure desktops can access them via direct cabling.

o Test all Project to ensure mobile laptops can access them wirelessly.

Purchase, deploy and test VOIP phones (they use the network to receive/generate phone calls).

o Test all phones to ensure they function properly across the network.

Test networked Printers/Copiers once they are delivered by the lease vendor.

o Test all printers/copiers to ensure they can print documents sent across the network.

The COO has determined the following rules to facilitate occupancy:

IT Area is to be occupied 3 weeks before any other location.
Deployment and testing of network servers, desktop PC can begin then.
Administrative Areas are to be occupied 1 week before remaining locations.
Their desktop PCs and VOIP phones must be tested/operational before occupancy.
Conference & Meeting Rooms will open 5 days before the remaining locations.
Their desktop PCs, VOIP phones and wireless projectors must be tested/operational before occupancy.
Offices and labs.
Their desktop PCs, VOIP phones and wireless projectors must be tested/operational before occupancy.

Project Details: The new building includes the IT Area, Computer Labs, Administrative Areas, Individual

Offices, a Conference Room, and a Public Meeting Room.

IT Area: resources include

4 network servers
1 desktop PC
2 laptops
2 VOIP phones Administrative Areas: 2 administrative areas will each have
4 workstations, each with a desktop PC, networked via a network port
a VOIP phone for each of the 4 workstations
a vendor-supplied networked copier

Conference Room. The conference room has

a wireless ceiling-mounted Projector
network connectivity via a network cable and a wireless access point
a VOIP phone

Meeting Room. The meeting room has

a wireless ceiling-mounted Projector
1 desktop PC with network connectivity via a network cable.
2 VOIP phones (one near the lectern and the other wall mounted at the entrance

Individual Offices: 40 offices will each have

a desktop PC networked via a network port
a VOIP phone

Computer Labs: 2 computer labs will each have

a wireless ceiling-mounted Projector
a desktop PC, networked via a network port, and directly cabled to the Projector
25 desktop PCs networked via a network port
a VOIP phone
a vendor-supplied networked copier Personnel Assignments

PC Specialist (equipment purchase, software setup and PC support):

o purchase, setup and installation of new laptops and desktop computers and corporate software

o purchase of all projectors

o work with Network Specialist to ensure network access is available on all computers and

networked printers

Network Specialist (Telecomm support):

o setup and installation of network servers and all VOIP phones

o work with PC Specialist to ensure network access is available on all computers and networked

printers

AV Specialist (A/V requirements):

o Installation of all wireless projectors

o work with PC Specialist to ensure projectors can be accessed by appropriate computers

Take time to think about how the work of the Specialists will be conducted.

Understand how the COO’s occupancy rules affect the schedule timeline.

o Since some locations are occupied at different times, handle the deployment and testing of resources for each location separately (i.e., IT Area separate from Admin Area; Conference Room,

Meeting Room, etc.).

Make sure you satisfy all project specifications plus any user requirements that are implied (as you read through this document). As with most projects, user requirements may sometimes be missed in the written

system specifications. Hint:

o Look for a 3rd-party resource that must be tested.

o Visitors may try to connect via WIFI in break rooms, seating areas and the entryway.

The PC Specialist, Network Specialist and AV Specialist can be completing tasks concurrently and it is quite possible that one specialist will have to wait while another specialist completes a task.
The schedule must have at least 40 tasks and a milestone for each event (purchase, setup, deploy and test).

o Each resource (servers, computers, projectors and phones) must be purchased separately since they will come from different vendors.

o Note: a single task may be used for a resource that is installed/tested at a specific time (i.e., the testing of all computers for administrative areas can be a single task; or the testing of all computer for the 2 computer labs can be a single task).

Task Actions must start with a verb and describe the action (i.e., Test VOIP phones)

o Milestones do not start with verbs and have a zero duration.

When creating the schedule, use your best guess in determining Duration.
Resources must include the IT personnel completing the task as well as the resource.’

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o Do not go overboard (i.e., you do not have to research purchases or create purchase orders or assemble the computers) – simply complete the tasks described above.

When creating Predecessors, it is not necessary to include a task that is already a predecessor of another task (i.e., consider the following tasks: 1: Order food, 2: Eat food, 3: Cleanup. The predecessor for 2 is 1. The predecessor for 3 is 2 (i.e., 2 already has a predecessor of 1).

o Note: be careful about predecessors. Not only are they directly related to the tasks that proceed them within a milestone but they may be directly related to tasks within other milestones (example: network servers must be operational before other equipment can be tested for network connectivity – look for other dependencies described above).

The WBS should be completed once the schedule is in its final version.

Provision of IT Services Project Management

RUBRIC

Excellent Quality

95-100%

Introduction

45-41 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Literature Support

91-84 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Methodology

58-53 points

With titles for each slide as well as bulleted sections to group relevant information as required, the content is well-organized. Excellent use of typeface, color, images, effects, and so on to improve readability and presenting content. The minimum length criterion of 10 slides/pages is reached.

Average Score

50-85%

40-38 points

More depth/information is required for the context and importance, otherwise the study detail will be unclear. There is no search history information supplied.

83-76 points

There is a review of important theoretical literature, however there is limited integration of research into problem-related ideas. The review is just partly focused and arranged. There is research that both supports and opposes. A summary of the material given is provided. The conclusion may or may not include a biblical integration.

52-49 points

The content is somewhat ordered, but there is no discernible organization. The use of typeface, color, graphics, effects, and so on may sometimes distract from the presenting substance. It is possible that the length criteria will not be reached.

Poor Quality

0-45%

37-1 points

The context and/or importance are lacking. There is no search history information supplied.

75-1 points

There has been an examination of relevant theoretical literature, but still no research concerning problem-related concepts has been synthesized. The review is just somewhat focused and organized. The provided overview of content does not include any supporting or opposing research. The conclusion has no scriptural references.

48-1 points

There is no logical or apparent organizational structure. There is no discernible logical sequence. The use of typeface, color, graphics, effects, and so on often detracts from the presenting substance. It is possible that the length criteria will not be reached.