Modes of Communication Course Paper

Modes of Communication Course Paper

Instructions/Descriptions

Modes of Communication Course Paper

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The Methods of Communication are: Listening, Writing, Talking, Reading, and Non-Verbal.

Listening – speaking by using words and terminology that others can comprehend

Talking – the ability to read and comprehend the written word

Writing – tone and inflection of one’s voice facial expression, posture and eye contact

Non-Verbal – using the written word in a manner that others can understand the intended message

Reading – the ability to hear and understand what the speaker is saying

Review the five methods of communication you would use in the given scenarios:

Scenario 1: An irate customer comes to your store and is very upset with a defect in a product he ordered. Which method of communication would be the most effective to use with this customer? (Listening)

Scenario 2: A customer is in your store looking for a new computer. You quickly surmise that the customer’s first language is not English and in addition he appears to not have a clear understanding of the type or brand of computer he is looking for. Which method of communication would be the most effective to use with this customer? (Talking)

Scenario 3: On your store’s Facebook page, a customer comments on your store’s appearance and how disrespectful the salesperson was during a recent visit. Which method of communication would be the most effective to use with this customer? (Writing)

Scenario 4: A customer comes into your store looking for a new phone. He appears overly confident about his knowledge level. When you approach him, he looks at you in a condescending manner. Which method of communication is being displayed by this customer? (Non-verbal)

Scenario 5: You need to take two online courses available from your employer about Customer Service. You need to receive an “A” in both courses. You must write five components that you will use for the Final Course Project. Which method of communication will you use to complete your assignments?

Competency

Discuss the importance of communication in Customer Service.

Instructions

In order to provide excellent service to customers, a business must have employees who are able to effectively communicate with those customers. Looking at the five methods of communication (Listening, Talking, Writing, Non-Verbal, and Reading), write a paper that includes 2-3 paragraphs for each method of communication. Please include an explanation on why communication is important in the introduction. Also, please include a conclusion that summarizes your paper.

NOW, THIS IS THE RUBRIC QUESTIONS

1. Included paragraph(s) for each of the methods of communication with clear examples.
2. Did include an explanation for the importance of clear communication using examples and research for support.
3. Did include an introduction and conclusion, including examples and/or research for support.

PLEASE INCLUDE REFERENCES AND CITETATIONS

Creating a Culture of Innovation

DELETE THE INFORMATION IN THIS TEMPLATE BEFORE SUBMITTING YOUR PAPER! Introduction

In this section, you will introduce what your paper is about. An introduction sets the stage for the topics your paper will discuss. Start by thinking about the question(s) you are trying to answer.

Provide information about the company you are choosing to discuss for this assignment. Your introduction should conclude with your topic sentence. A topic sentence is a concise summary of the main topics of your paper, typically written as one sentence. For this paper, there are three main topics, so be sure to include them all in your topic sentence.

Characteristics of Employees

In this section, you are asked to describe the characteristics of the people you would want working at your company, in relation to the culture you are trying to cultivate. In week three, we discuss the various skills that leaders need including human, technical, and conceptual skills.

Those are the type of skills and characteristics you should be thinking about to answer this question. Remember characteristics are traits such as being honest, creative, communication, and a sense of humor just to name a few. Then you will discuss how those characteristics will help improve your company culture or help create a positive culture.

Two Leadership Qualities

In this section, you are asked to discuss two (2) leadership qualities you would look for in employees. In week 1, our learning resource talked about what management is. If you were starting a company, what leadership qualities would you like to see in its managers?

There are a lot, such as commitment, honesty, passion, and empathy. Research the qualities of good leadership and discuss the qualities you think make a good leader. Explain why you feel these qualities will be a good fit for your company.

Organizational Culture

In this section, discuss your company’s organizational culture. This connects to Week 2. We discussed four different types of company culture. If you were running your own company, what are the actions you would take to make sure your company has the kind of culture you think would best help it achieve its goals?

You may even want to discuss how leadership can affect the company culture because leaders have a major influence on organizational culture. Discuss some of the steps or ways you can help maintain the culture you want in order to continue with a successful business.

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Conclusion

In this section, you will wrap everything up that you have in your paper. A conclusion summarizes the main points in your paper. For this paper, there are three main topics, so be sure to include them all in your conclusion.

Sources

This is where you list all of the resources you have used in your paper. Be sure to cite ideas you are using from your resources. Be sure to put direct quotes in quotation marks. Each source listed should have at least one citation in the body of your paper. Follow proper SWS formatting for listing your sources and citations.

Additional Tips for a Good Paper

1. Delete all of the wording in this template before submitting your paper. The information provided is simply to help you get a good understanding of the assignment topics and get a head start on each section.
2. When you have completed your work, it is helpful to save the file with a different name such as BUS302 Assignment 1. This will help to prevent submitting the assignment template by mistake.
3. The paper should 3-5 pages long. If you discuss each of the three assigned topics – characteristics of employees, two leadership qualities, and organizational culture – in at least one page each, you will meet the length requirement.
4. Use headers, like the ones in this template, to help you organize your thoughts and focus on what the assignment is asking.
5. Always include a title page and page numbers. All papers must be submitted in a Word file.

Modes of Communication Course Paper

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