Mediation Review Negotiation Plan Discussion Paper

Mediation Review Negotiation Plan Discussion Paper

Instructions/Descriptions

Mediation Review Negotiation Plan Discussion Paper

For this assignment, you will critique an actual mediation session, using the template provided. First, watch the video entitled “Example of Narrative Mediation – Workplace Discrimination Case. Then complete the template.

Mediation Review

Identify the participants.

How did each one come off as being receptive to the process?

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Do you feel the mediator was effective? Why or why not?

What was the original conflict?

What were the key points for you in favor of the employer?

What were the key points for you in favor of the employee?

What was the final outcome?

Do you think that the employee will go ahead and file a grievance based on what you heard and observed?

What were the employer and employee’s overall view of the process?

Based on seeing an actual mediation, would you be amenable to using it?

Health and Medical Experience Data Self-Assessment Task

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Patient Experience Data Self-Assessment

As a current or future health care executive leader, you are responsible for the patient’s experience in your health care organization. Whether you are overseeing a health system, hospital, clinic, or other health care organization, the patient’s experience will be one of your top three priorities (Institute for Healthcare Improvement, 2016). Understanding the data involved in measuring the patient experience is an important part of what you will be undertaking.

Interpreting patient experience data can quickly become overwhelming and confusing to anyone trying to use the data for improvement. The Patient Experience Data Self-Assessment challenges knowledge and common assumptions about what the data actually means. It can be used to expand your current knowledge on effectively using patient experience data.

Review the IHI patient experience data in the link provided.

Complete the IHI document by printing it, marking it manually, and then scanning it as a PDF document.

In a separate MS Word document, provide brief narrative justification for your responses to the six [6] questions.

Readings

Dempsey, C. (2016). The evolution of the patient experience. In The Society for Healthcare Strategy and Market Development of the American Hospital Association (Ed.), Futurescan healthcare trends and implications: 2016–2021 (pp. 6–10). Chicago, IL: Health Administration Press.

Groene, O., Arah, O.A., Klazinga, N.S., Wagner, C., Bartels, P.D., Kristensen, S., … Sunol, R. (2015). Patient experience shows little relationship with hospital quality management strategies. PLoS One, 10(7), 1-15.

Mediation Review Negotiation Plan Discussion Paper

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