Order Number |
777635675866453 |
Type of Project |
ESSAY/DISERTATION |
Writer Level |
PHD/MASTERS CERTIFIED |
Format |
APA/MLA/HARVARD/OXFORD |
Academic Sources |
10 -20 |
Page Count |
4-8 PAGES |
Managing for Quality and Performance Excellence
Prior to beginning work on this final paper, read Chapters 10, 11, and 12 in the course textbook. It is recommended to review Chapters 1, 2, and 3, too. For this final paper, you will be reviewing and reflecting on the quality management concepts and knowledge gained throughout the course. You will be applying your critical thinking, drawing your own conclusions, and applying what you have learned to improve quality and performance excellence. Follow the prompts below and make sure to address each in sufficient depth to answer the questions and cover the associated concepts. This will serve as a good review of the content, methods, and principles learned of total quality management (TQM). As you work on your final paper, keep in mind the following bullet point observations on the role of quality. Six quality perspectives are listed below and explain how each quality perspective applies to the product or service: Quality in manufacturing. Quality in service organizations. Quality in business support functions. The role of the quality function. Quality and competitive advantage (business results). Quality and personal values. Modern day quality management practices represent the approaches that organizations use to achieve the quality management principles. Customer satisfaction is vital to keeping customers and growing a business. Customer requirements, as expressed in the customer’s own terms, are called the voice of the customer. Organizations continue to learn that to satisfy customers, they must first satisfy the workforce. (Review Chapter 4, specifically Table 4.1: Key Workforce-Focused Practices for Quality, and the two Chapter 4 sections: High-Performance Work Cultures, and Principles of Workforce Engagement and Motivation.) Motivation theories can be applied to support high performance in any organization. In your paper, Explain how your selected organization applies the six steps from key customer-focused practices for quality management in the customer focus to meet or exceed customer requirements. Identify which of the variety of methods, or “listening posts,” your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of importance, and their satisfaction as a customer. Evaluate the principles of workforce engagement, and empowerment and motivation, and evaluate why these two items are important to quality, and which five of Deming’s 14 points relate directly to the notion of empowerment. Apply one content theory, one process theory, and one environmentally-based theory to your selected organization, detailing the context and situation. State if the selected organization has a high-performance work culture and describe why or why not. Summarize how your selected organization embodies the Baldrige Award Excellence Framework, core values, and processes. Assess the impact, if any, of the Baldrige Award Excellence Framework and the Deming philosophy on the organization. Select a product or service that your organization, or an organization of your choosing, purchases on a regular basis: Explain why quality is important to that product or service. Evaluate the competitive environment for the product or service selected. Appraise how each quality perspective applies to the selected product or service and why. Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle. Appraise how the Deming philosophy and Deming’s 14 points may apply to the product or service selected. The Managing for Quality and Performance Excellence paper Must be six to eight double-spaced pages in length (not including title and references pages) and formatted according to APA Style Links to an external site.as outlined in the Writing Center’s APA Formatting for Microsoft Word Links to an external site.resource. Must include a separate title page with the following: Title of paper in bold font Space should be between title and the rest of the information on the title page. Student’s name Name of institution (University of Arizona Global Campus) Course name and number Instructor’s name Due date Must utilize academic voice. See the Academic Voice Links to an external site.resource for additional guidance. Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper. For assistance on writing Introductions & Conclusions Links to an external site.as well as Writing a Thesis Statement Links to an external site., refer to the Writing Center resources. Your textbook is the main resource for this course. To complete the week 4 assignment, please use your textbook and 4 other resources for a total of 5 resources. The Scholarly, Peer-Reviewed, and Other Credible Sources Links to an external site.table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for the final paper. To assist you in completing the research required for this assignment, view The University of Arizona Global Campus Library Quick ‘n’ Dirty Links to an external site.tutorial, which introduces the University of Arizona Global Campus Library and the research process, and provides some library search tips. Must document any information used from sources in APA Style as outlined in the Writing Center’s APA: Citing Within Your Paper Links to an external site.guide. Must include a separate references page that is formatted according to APA Style as outlined in the Writing Center. See the APA: Formatting Your References List Links to an external site.resource in the Writing Center for specifications. Carefully review the Grading Rubric Links to an external site.for the criteria that will be used to evaluate your assignment.
RUBRIC | |||
Excellent Quality
95-100%
|
Introduction
45-41 points The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed. |
Literature Support
91-84 points The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed. |
Methodology
58-53 points With titles for each slide as well as bulleted sections to group relevant information as required, the content is well-organized. Excellent use of typeface, color, images, effects, and so on to improve readability and presenting content. The minimum length criterion of 10 slides/pages is reached. |
Average Score
50-85% |
40-38 points
More depth/information is required for the context and importance, otherwise the study detail will be unclear. There is no search history information supplied. |
83-76 points
There is a review of important theoretical literature, however there is limited integration of research into problem-related ideas. The review is just partly focused and arranged. There is research that both supports and opposes. A summary of the material given is provided. The conclusion may or may not include a biblical integration. |
52-49 points
The content is somewhat ordered, but there is no discernible organization. The use of typeface, color, graphics, effects, and so on may sometimes distract from the presenting substance. It is possible that the length criteria will not be reached. |
Poor Quality
0-45% |
37-1 points
The context and/or importance are lacking. There is no search history information supplied. |
75-1 points
There has been an examination of relevant theoretical literature, but still no research concerning problem-related concepts has been synthesized. The review is just somewhat focused and organized. The provided overview of content does not include any supporting or opposing research. The conclusion has no scriptural references. |
48-1 points
There is no logical or apparent organizational structure. There is no discernible logical sequence. The use of typeface, color, graphics, effects, and so on often detracts from the presenting substance. It is possible that the length criteria will not be reached. |
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Managing for Quality and Performance Excellence