Knowledge Management Systems and Crm

Knowledge Management Systems and Crm

Instructions/Descriptions

Knowledge Management Systems and Crm

Discussion1: 300 words. APA format.2-3 references. APA citation. No plagiarism.

Provide an example of tacit knowledge and an example of explicit knowledge.

Discussion2: 300 words. APA format.2-3 references. APA citation. No plagiarism.

ASSIGNMENT: From Chapter 10, page 302, Web-Based Case. Read and answer the questions.

KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

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Discussion3: 300 words. APA format.2-3 references. APA citation. No plagiarism.

1. a) Please post the hyperlink to one federal statute which influences commerce on the internet and summarize in not less than 100 words what that statute accomplishes.
2. b) Please post the hyperlink to one state statute which influences commerce on the internet and summarize in not less than 100 words what that statute accomplishes.

Discussion4: 300 words. APA format.2-3 references. APA citation. No plagiarism.

Please describe an instance of which you are aware of which an act of internet crime took place.

Response:Need 150- word responses each to the attached  three documents .APA format. APA citations . 1-2 reference each.

Responses should be insightful like,

• Share an insight from having read your colleagues’ postings, synthesizing the information to provide new perspectives.
• Offer and support an alternative perspective using readings from the classroom or from your own research
• Validate an idea with your own experience and additional research.
• Make suggestions based on additional evidence drawn from readings or after synthesizing multiple postings.
• Expand on your colleagues’ postings by providing additional insights or contrasting perspectives based on readings and evidence.

Knowledge Management Systems and Crm

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