Improving Overall Customer Service and Satisfaction

November 24, 2022

Improving Overall Customer Service and Satisfaction

Order Number	636738393092
Type of Project	ESSAY
Writer Level	PHD VERIFIED
Format	APA
Academic Sources	10
Page Count	3-12 PAGES

Instructions/Descriptions

Improving Overall Customer Service and Satisfaction

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Book Review

[Your Name]

Liberty University, BUSI-301

Professor:

Overview

[add an overview of what your paper will talk about. 1 paragraph (3-5 sentences)]

Theme 1

[this is a level 2 heading. Everything about this theme will be a subheading of this.] [add the first theme you would like to discuss. The book is made up of 11 Themes (aka chapters). You will choose at least 2 of these themes to cover in your paper. This is the first them.][Sample:] The first theme is employment… Employment is, “..” (Grudem, 2003, p.32).

Author’s Position. [Level 3 heading is indented, capitalized and end with a period. Start your discussion right here.] [Sample:] Grudem suggests that employment is… [explain the theme from the author’s point of view here. Try to leave out your interpretation until the next section.]

Analysis. [level 3 heading. Explain what your opinion is and analyze the author’s point of view against what you believe and have experienced.

Biblical Perspective. [Level 3 heading. You do not have to have this section. If you do, analyze the author’s POV against other Bible text.]

Conclusion. [Level 3 heading. draw a conclusion on this theme. Add any closing thoughts about the theme or what you learned.]

Theme 2 [same format as Theme 1]

[Level 2 heading again. Describe what your 2nd theme is.]

Analysis. [level 3 heading. Explain what your opinion is and analyze the author’s point of view against what you believe and have experienced.

Biblical Perspective. [Level 3 heading. You do not have to have this section. If you do, analyze the author’s POV against other Bible text.]

Conclusion. [Level 3 heading. draw a conclusion on this theme. Add any closing thoughts about the theme or what you learned.]

[You can add a 3rd theme if you like. Follow the same format as the other themes]

Conclusion

[Back to a level 1 heading. Wrap up the entire paper.]

Reference

Grudem, W. (2003). Business for the glory of god. Wheaton: Crossway.

StopNShopToday, Inc. has had difficulty motivating and retaining key cashiers and wants to provide an incentive to them that will generate improvement in several critical areas of store cashier performance, which include the following:

Increasing total sales revenue

Reducing inventory losses and theft

Improving overall customer service and satisfaction

Improving store cleanliness and housekeeping

Improving attendance and reducing unscheduled absences

Several stores have poor overall sales volume and ongoing chaos because of the staff taking unscheduled absences. Others have issues with inventory and theft. All the stores want to address cleanliness and customer satisfaction problems.

Overall, officials with the company feel they can commit no more than an additional $200 per employee per year as an individual incentive and no more than $500 per year for the same store or corporate incentives.

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You will select one of the critical areas of store cashier performance improvement (listed above), and recommend three components to be included in an individual incentive program for the cashiers. Use information from the Internet research you have done to aid in your understanding of cashiers’ tasks and work values. Tie your ideas to a contemporary motivational theory.

Discuss how you might incorporate the ideas you have generated regarding individual incentives.

Next, discuss store- or corporation-wide incentives.

Generate a recommendation for 2 possible avenues of same-store incentives and 2 possible avenues for corporation-wide incentives.

Present these recommendations in the form of a recommendation to Morry and Mo Gassup, owners of StopNShopToday Inc.

Improving Overall Customer Service and Satisfaction

RUBRIC

Excellent Quality

95-100%

Introduction

45-41 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Literature Support

91-84 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Methodology

58-53 points

With titles for each slide as well as bulleted sections to group relevant information as required, the content is well-organized. Excellent use of typeface, color, images, effects, and so on to improve readability and presenting content. The minimum length criterion of 10 slides/pages is reached.

Average Score

50-85%

40-38 points

More depth/information is required for the context and importance, otherwise the study detail will be unclear. There is no search history information supplied.

83-76 points

There is a review of important theoretical literature, however there is limited integration of research into problem-related ideas. The review is just partly focused and arranged. There is research that both supports and opposes. A summary of the material given is provided. The conclusion may or may not include a biblical integration.

52-49 points

The content is somewhat ordered, but there is no discernible organization. The use of typeface, color, graphics, effects, and so on may sometimes distract from the presenting substance. It is possible that the length criteria will not be reached.

Poor Quality

0-45%

37-1 points

The context and/or importance are lacking. There is no search history information supplied.

75-1 points

There has been an examination of relevant theoretical literature, but still no research concerning problem-related concepts has been synthesized. The review is just somewhat focused and organized. The provided overview of content does not include any supporting or opposing research. The conclusion has no scriptural references.

48-1 points

There is no logical or apparent organizational structure. There is no discernible logical sequence. The use of typeface, color, graphics, effects, and so on often detracts from the presenting substance. It is possible that the length criteria will not be reached.