Importance of Customer Service and Satisfaction

December 1, 2022

Importance of Customer Service and Satisfaction

Order Number	636738393092
Type of Project	ESSAY
Writer Level	PHD VERIFIED
Format	APA
Academic Sources	10
Page Count	3-12 PAGES

Instructions/Descriptions

Importance of Customer Service and Satisfaction

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Your employee training manual is almost complete. You realize the importance of customer service and satisfaction, and you have decided to include an example of a customer satisfaction survey in your training manual so that your employees can see what they will be measured on. After you complete the survey, you will also create a memo that will be placed in the training manual for new Medical Assistants to educate them on the importance of customer service and the impact it has on the success of an organization.

In the Medical Assisting field, you will demonstrate many diverse skills. In addition to patient care and technique skills, digital literacy is equally important. Creating forms, documents, and patient education pieces may be a vital part of your role in providing support to your healthcare team.

To complete this assignment, do the following:

Create a patient (customer) satisfaction survey related to the healthcare profession using SurveyMonkey. Include at least 10 unique questions in your survey that focus on the patient’s entire experience throughout the visit.

To complete this part of the assignment, you must sign up for a free, limited account on SurveyMonkey. For tips on signing up and important information about creating your survey, download the document below.

Survey Assignment Instructions

Create a memo for new Medical Assistants explaining how customer service impacts reimbursement of physician services and overall expense reimbursement for the medical facility. Also explain how and why customer service is the one thing that sets their organization apart from their competitors. When writing your memo, be sure to:

Organize your thoughts and use the effective communication skills you learned previously.

Use proper memo formatting.

TIP: Word memo templates are available when you first open Word or when you select New from the File menu. Search for “memo” to find a suitable memo format to use for this assignment.

Remember to apply a tone that is suitable for new Medical Assistants.

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Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.

To submit your assignment, do the following:

Paste the web link to your completed survey into a Word document.

Save your memo in a separate Word document.

Zip both Word documents into a single “.zip” file.

Importance of Customer Service and Satisfaction

RUBRIC

Excellent Quality

95-100%

Introduction

45-41 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Literature Support

91-84 points

The context and relevance of the issue, as well as a clear description of the study aim, are presented. The history of searches is discussed.

Methodology

58-53 points

With titles for each slide as well as bulleted sections to group relevant information as required, the content is well-organized. Excellent use of typeface, color, images, effects, and so on to improve readability and presenting content. The minimum length criterion of 10 slides/pages is reached.

Average Score

50-85%

40-38 points

More depth/information is required for the context and importance, otherwise the study detail will be unclear. There is no search history information supplied.

83-76 points

There is a review of important theoretical literature, however there is limited integration of research into problem-related ideas. The review is just partly focused and arranged. There is research that both supports and opposes. A summary of the material given is provided. The conclusion may or may not include a biblical integration.

52-49 points

The content is somewhat ordered, but there is no discernible organization. The use of typeface, color, graphics, effects, and so on may sometimes distract from the presenting substance. It is possible that the length criteria will not be reached.

Poor Quality

0-45%

37-1 points

The context and/or importance are lacking. There is no search history information supplied.

75-1 points

There has been an examination of relevant theoretical literature, but still no research concerning problem-related concepts has been synthesized. The review is just somewhat focused and organized. The provided overview of content does not include any supporting or opposing research. The conclusion has no scriptural references.

48-1 points

There is no logical or apparent organizational structure. There is no discernible logical sequence. The use of typeface, color, graphics, effects, and so on often detracts from the presenting substance. It is possible that the length criteria will not be reached.