disfluencies during a business presentation

disfluencies during a business presentation

disfluencies during a business presentation

Instructions/Descriptions

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Instructions: Conduct a peer review of the following questions. The review should be approximately 200 words in length with one reference.

Read the following Harvard Business Review article:

Shapira, A. (2019, August 26).  Why filler words like “um” and “ah” are actually useful.  Harvard Business Review. Retrieved from https://hbr.org/2019/08/why-filler-words-like-um-and-ah-are-actually-useful

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When you send the completed project back, please save as “Amy Fowler Peer Review”

• React to the author’s premise.

The Author spoke on many points that I’ve heard or read about.  One thing that’s stuck with me for years is the use of “just”.  Shapira explains how using the word “just” in a powerful statement can take away the meaning.  This is something I heard earlier in my career and ever since I focus on not using the word in email.  This article reminded me that I probably don’t focus on it as much as I should in my verbal communication.

The other interesting point was the section on when to use filler words.  I found the lessons informative, and it made me realize I already do some of these things (especially the lesson on being diplomatic) but had not realized the importance of them.

• Do disfluencies during a business presentation distract you?  Why or why not?

Yes, disfluencies during a business presentation can distract me.  I feel the most distracted by the repetition more than the actual use.  The times I’ve found myself noticing words like um, are usually during a less engaging speaker.

• Do you think that you use filler words when presenting?  If so, how do you feel about that?

I assume, like many others, that I do use filler words when presenting.  This is probably more-so when I have not prepared as much on what I plan to say so I use a filler word as my mind is still processing a thought or formulating a response.

• Have you ever tried to overcome the problem?  If so, how and do you think your presentation skills improved?

I do not love speaking in front of groups and think this is probably I something I do more than I should.  I feel I’ve made progress at improving this over time and will probably continue working on it for the remainder of my professional life.

• What advice would you give to somebody who reports to you if they used too many filler words?

The advice I would give someone is to feel more confident.  Shapira quoted a study published in the Journal of Nonverbal Behavior by Nicholas Christenfeld to say, “even though um’s do not seem to be the product of anxiety or lack of preparation…the active listener assumes they are” (Shapira, 2019).  The quote does not acknowledge the speaker’s confidence.  In my experience I notice I use more filler words when I am not as confident either about the topic or in the group I am speaking with.

• What would you do if your manager overused filler words?  Would you mention it to that manager?

If my manager used filler words, I would mention it to him/her.  I believe everyone wants to do the best they can, and direct, non-confrontational feedback is a great way to help others improve.

References:

Shapira, A. (2019, August 26).  Why filler words like “um” and “ah” are actually useful.  Harvard Business Review. Retrieved from  https://hbr.org/2019/08/why-filler-words-like-um-and-ah-are-actually-useful

disfluencies during a business presentation

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