Communications Politics and Cultural Competency Essay

Communications Politics and Cultural Competency Essay

Instructions/Descriptions

Communications Politics and Cultural Competency Essay

Please evaluate the following scenario. This scenario includes an interpersonal exchange where a scenario with a Chief Executive Officer (CEO) and a Project Management Office Director (PMOD) are attending a meeting.

They are leaders at a healthcare provider organization where an enterprise electronic health record program is in place including the installation of a myriad of applications and technology infrastructure components across a series of hospitals and employed physician offices. To date, the CEO has been working closely with the PMOD and they have built a relationship with a mutual understanding of the program’s strengths and weaknesses.

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Nevertheless, the CEO, Angela Jones, is young in her career and slightly nervous to talk to the PMOD today. She knows from looking at the program dashboard that at least four of the project’s statuses are turning from green to yellow indicating issues.

She is certain that many of the program delays have to do with operational challenges with her management team involved in implementing some of the technologies that challenge current physician workflows like decision-based order entry and treating patients online. Angela has heard of scenarios where Boards of Directors evaluate CEOs poorly based upon their inability to execute new technology innovations.

The PMOD, Robert McNair is an experienced PMO Director who has led Project Offices in health care and non-health care settings for over 25 years.

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The enterprise electronic health record program has reached a “yellow” status on the executive organizational program dashboard (there are three projects that are currently in a caution status based on time, resources or scope). In speaking to the project managers who are handling these three projects, issues delaying project execution have to do with extended timelines occurring due to training physicians on new work flows.

The project managers are not completely sure whether they should allocate more time for training and possibly delay project go-live dates or deploy these technologies on dates as planned and communicated to the executive stakeholders and follow up with additional training after the go live. After discussion and collaboration, both the CEO and the PMOD feel that they can overcome the obstacles and that the projects will continue successfully.

Angela agreed that she will talk to the other executive stakeholders about one of the projects go-lives being delayed for two additional weeks in order for the physicians to have more training in online care. This makes sense to her because the organization brought in nurse practitioners and physician assistants to also do online care visits and thus increased the scope during the project.

For the other two projects, Angela advises that the go-live date should stay as planned. She will talk with the chief medical officer, chief financial officer and other executive stakeholders about the need to meet these deadlines and offer additional post go live training for physicians who need additional help.

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Your first post contains two parts.

Part 1:

In your initial post, you will:

Reflect on the scenario and identify two cultural and/or political elements which are illustrated in the scenario. Elaborate on how these elements impact the program and the individual projects that are described in the scenario.

Part 2:

Describe how the two obstacles discussed in the scenario represent technical, financial, and operational risk for the organization.

Articulate how these risks are perceived by each of the stakeholders in the scenario. After analyzing the obstacles, describe at least two cultural or political factors that the CEO and PMOD considered in working through these two obstacles. Reflect on how the interaction between the CEO and PMOD affected the risks that you identified.

Communications Politics and Cultural Competency Essay

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